Service2018-10-16T11:36:50+00:00

Service

We want customer satisfaction!

Order management

  • Full service from initial enquiry, through the order process, finishing with delivery in due time of all spare parts.
  • Competent, reliable, multilingual staff

What distinguishes us from the rest

Export Management

  • IME is an authorised ATLAS system exporter i.e. all export and duty documents
    are processed by qualified staff in-house.
  • IME is registered with the LBA (Federal Aviation Office) as a “known exporter”.
    We have been given the highest security clearance from the LBA (Federal
    Aviation Office) saving you time and money. At the LBA we have the following
    authorisation number DE/KC/01785-01/0718.
  • IME have reputable logistic partners like UPS, DACHSER Logistics and NAVIS who guarantee reliable and timely delivery.

Customer special requests

You need spare parts not in our current product range? No problem, our staff will take care of all your requests. In German we say “Nothing is impossible, miracles just take a little longer…” with this slogan in mind give us a call.

Your IME sales team would be pleased to advise you!