We want you to be satisfied
Reliable, multilingual and competent service accompanies you from the first enquiry to on-time delivery.
Order management
Your enquiry reaches us by form, e-mail or phone – including complete quantity lists with several positions. As a rule you receive a quotation within 24 hours, stating availability, price and delivery time. After your order we confirm it bindingly and keep you informed until delivery – proactively, not only on request. Our team works in German, English, French and Spanish. From quotation to delivery you are looked after by the same contact person.
Part identification
No part number at hand? No problem. In most cases the machine type and the serial number from the type plate are enough to determine the right part. Our staff clarify the correct number using manufacturer documentation and our parts database grown over decades – before a quotation goes out, not after.
Export management
IME is an authorised exporter in the ATLAS procedure. Customs and export handling is done in-house by qualified staff – including complete export documents. For you this removes the coordination with external service providers, and shipments leave the warehouse without waiting time.
Shipping and logistics
We ship worldwide by truck, air and sea freight, working with reliable, long-standing logistics partners: the forwarders DACHSER, NAVIS and Logwin and the parcel services UPS and DHL. From a single seal kit in a parcel to a palletised assembly – your parts arrive safely packed and on schedule.
Special requests and hard-to-source parts
We also support you beyond our standard range: with discontinued series, rare brands and parts that are no longer available elsewhere. Through our supplier network with more than 15 million parts available to order we find a solution in most cases – and tell you honestly if something is not possible or will take longer.